Vetted customer support agents, chat specialists, tier-1/tier-2 technical support and help desk staff embedded with your brand — starting from $5 per hour, with a 48-hour shortlist and 5-day free trial.
Available Candidates
Pre-vetted professionals ready to start
Your CSAT shouldn't suffer because tickets pile up at 2 AM. Zedtreeo gives you follow-the-sun support — faster response, higher CSAT, and a fraction of onshore BPO cost.
Share your channels, tools, and tone guide. We return 2–3 pre-vetted agents inside 48 hours — each tested on writing, empathy, and ticket resolution.
US CX agents cost $42K+ fully loaded. Zedtreeo agents start at $800/month. For a 5-agent team, that's $1.5M+ in annual savings versus onshore.
Staff across three timezone shifts and cover nights, weekends, and holidays without asking your onshore team to rotate pagers. SLA stays green.
Zendesk, Intercom, Freshdesk, Salesforce Service Cloud, HubSpot, Gorgias, Help Scout — plus your macros, knowledge base, and escalation paths from shift one.
Be honest — here's who wins with us and who doesn't.
Dedicated customer support staff from Zedtreeo — 70–90% lower than local hiring, with zero recruitment fees, zero HR overhead, zero hidden costs.
Pre-vetted, role-ready skills — no ramp-up needed.
Your Customer Support Staff plugs into your existing stack — no retraining, no migration, no downtime.
Here's what a customer support staff actually costs you across the three options.
| Factor | Local Customer Support Staff | Freelancer | Zedtreeo Customer Support Staff |
|---|---|---|---|
| Hourly Cost | $32 | $22 | $5/hr |
| Time to Hire | 6–10 weeks | 1–2 weeks | 48 hours |
| Dedicated Commitment | Yes | No | Yes |
| Vetting / Testing | You do it | Minimal | Done by us |
| Replacement | Rehire cycle | Find new one | Swap in days |
| Free Trial | None | Rare | 5-day free trial |
| HR / Payroll Overhead | Yours | 1099 handling | Ours |
| Annual Savings | Baseline | 20–40% | 70–90% |
A structured process that gets you a working hire in a week — not a month.
Real clients. Real outcomes. Real savings.
A fast-growing US DTC brand had 14-hour first-response times and falling CSAT. A 4-agent Zedtreeo team on rotating shifts cut FRT to 4 hours and lifted CSAT from 82 to 94 in 60 days.
Read case study →A UK B2B SaaS was losing enterprise deals over 'EU-hours only' support. A 6-agent Zedtreeo team across three shifts delivered 24/7 coverage at one-third the cost of hiring onshore.
Read case study →An Australian marketplace with 120K monthly tickets was stuck at 79 CSAT. A dedicated Zedtreeo pod retrained on tone, macros, and empathy moved CSAT to 96 in one quarter.
Read case study →Founders and COOs who scaled their teams with Zedtreeo customer support teams.
"Our FRT dropped from 14 hours to 4, and CSAT jumped 12 points. The Zedtreeo team writes in our voice — our customers genuinely don't know the difference."
"Enterprise prospects kept asking about 24/7 support. Zedtreeo let us say yes — and we closed three six-figure deals that were stuck on it. Payback was under a quarter."
"We burned through three BPOs before Zedtreeo. The difference is the dedicated-staff model — same faces, same standards, CSAT finally stopped swinging."
Everything operators ask before hiring a customer support staff from Zedtreeo.
Zedtreeo remote customer support starts from $5/hour ($800/month, $9,600/year). Tier-1 chat and email sits at the entry rate; tier-2 technical support or phone agents in regulated verticals sit higher. Total cost is 70–90% below US/UK/EU onshore BPO.
Yes. Our standard coverage model staffs across three 8-hour shifts to cover your chosen timezone 24/7 — or your priority hours (e.g. 6 AM–10 PM US Pacific). Agents rotate in pairs for sickness/holiday cover. Your SLA stays intact.
Native-level English is standard. We also staff Spanish, French, German, Portuguese, Arabic, and Tagalog on request. For other languages (Dutch, Italian, Japanese), lead time extends to 2–3 weeks for sourcing.
ISO 27001-certified offices, SOC 2 Type II in progress, VPN-only access, PCI-DSS aligned handling (for payment queries), signed DPAs, GDPR + CCPA compliant processes, and role-based data access. We've passed audits in fintech, healthtech, and regulated DTC.
Traditional BPOs pool your tickets with 20+ other clients — agents rotate constantly, tone drifts, CSAT suffers. Zedtreeo assigns dedicated agents to your brand only. They learn your product, master your macros, and stay with you 2–3+ years.
Shortlist in 48 hours. Onboarding and ramp in 5–7 business days. A 3-agent team typically reaches full productivity (handling 80%+ of tickets independently) by week 3. We run your macros, KB, and escalation paths before go-live.
Yes — English, Spanish, French, and Portuguese voice agents are available. We recommend a minimum 3-agent voice team for proper shift coverage. Call quality monitoring, QA scorecards, and weekly coaching are built in.
5-day free trial at the start. Post-trial, any underperforming or off-tone agent is replaced within 7–14 days at no extra cost. We also pair your team with a floor lead who maintains tone consistency across shifts.
Get a curated shortlist in 48 hours. 5-day free trial. No long-term contract. Starting from $5 per hour.
Build out your full remote team, one specialist at a time.
