Hire a Follow-the-Sun Customer Support Team. Business Hours Or True 24/7.
Three pre-vetted customer support reps staffed across three time-zones for extended cross-timezone coverage (Americas, EMEA, APAC daytime windows). SaaS and ecommerce buyers benefit from same-day Tier-1 response across regions. The Customer Support Squad makes broader cross-timezone coverage economically possible at $3,168/mo.
3 reps × $6/hr × 176 hrs · cross-timezone coverage
- SubstantialVs in-market hiring
- 48hShortlist + replacement
- ScreenedFor AI-tool fluency
Your customer support squad bundle includes:
Each role is screened for AI-tool fluency and function-specific stack. Click any tile for full single-role details.
CS Rep (Americas shift)
CS Rep (EMEA shift)
CS Rep (APAC shift)
- ✓Free dedicated Team Lead — coordinates the team weekly
- ✓Free SOPs library + week-1 onboarding kit
- ✓Free dedicated Slack channel for your team
- ✓Single bundle invoice (one PO, simplified AP)
Why this bundle beats the alternatives.
SaaS and ecommerce buyers benefit from same-day Tier-1 response across regions. Hiring in-house for that costs $12k–$18k/mo and adds night-shift staffing complexity. The Customer Support Squad covers the Americas, EMEA, and APAC business-hour windows at $3,168/mo.
Extended cross-timezone coverage
Reps staffed across Americas, EMEA, and APAC business hours. Coverage spans the union of those windows (approximately 16 of every 24 hours on weekdays).
Transparent unit rates
$6/hour × 176 hours × 3 reps = $3,168/month. No premium pricing.
AI-Ready Screening
Every rep tested for AI-assisted ticket triage (Intercom Fin, Zendesk AI, Gorgias automations).
Replacement in 48 hours
If a rep is not a fit, we replace within 48 hours. Coverage doesn't drop.
5-day trial per rep
Each rep gets their own 5-day trial.
operator ISO 27001:2022-certified operations
Customer data protected by entity-level confidentiality controls.
Build in-house vs. Zedtreeo bundle.
| In-house follow-the-sun CS team | Zedtreeo Bundle | |
|---|---|---|
| Monthly cost (3 entry-level US CS staff) | $12,000–$18,000 | $3,168 |
| Coverage | Business hours only (1 timezone) | Extended cross-timezone coverage |
| Time to first ticket response | 30+ minutes (off-hours) | Same-day, every region |
| Replacement when staff churn | 4–8 weeks + severance | 48 hours |
| Tool fluency | Train on the job | Pre-screened day 1 |
| Recruitment fee | $8,000–$15,000 | $0 |
Pricing.
Bundle pricing is the sum of unit rates. Discount comes as bonuses — not labor discount.
Customer Support Squad
- →CS Rep (Americas shift)
- →CS Rep (EMEA shift)
- →CS Rep (APAC shift)
- ✓Free dedicated Team Lead
- ✓Free SOPs library + onboarding kit
- ✓Free dedicated Slack channel
- ✓Single bundle invoice
- ✓5-day trial per role
- ✓48-hour replacement SLA
Custom Team
- →Mix any roles
- →Same unit-rate pricing
- →Same bonus stack
- ✓Mix any roles across functions
- ✓Same $1,056–$1,760/month per-role pricing
- ✓Same bonus stack
- ✓Same 5-day trial + 48h replacement
- ✓Use Team Builder to compose + quote
How it works.
Tell us your scope
5-minute form: support volume (tickets/day), platforms (chat/email/voice), CRM/helpdesk tool, hiring timeline.
Receive 3-person shortlist in 48 hours
Pre-vetted specialists with AI-tool screening notes, work samples, and references.
Interview + select
30-minute video interviews. Pick the 3 candidates you want. Optional skills assessment.
Onboarding + contracts
Zedtreeo handles contracts, NDAs, payroll, compliance. Single bundle invoice.
Day 7: Team embedded
All 3 specialists onboarded with SOPs library + dedicated Slack channel. 5-day trial per role begins.
Frequently asked questions.
Can I get genuine 24/7 coverage, including nights and weekends?
Yes, but not from three people — and anyone telling you otherwise is selling you business hours in three time zones. Continuous cover is 8,760 staffed hours a year against 2,112 hours per seat, which is 4.15 FTE, so five seats. That is $5,280/month at $6/hour, against $3,168 for this three-rep bundle. The three-rep version covers the union of Americas, EMEA and APAC business hours — roughly 16 of every 24 on weekdays, with nights and weekends uncovered. Tell us which you need and we will quote the seats honestly rather than stretch three people across a promise they cannot keep.
Why not just ask three reps to cover the gaps?
Because the hours do not exist. Three seats buy 6,336 staffed hours a year; continuous cover needs 8,760. Stretching three people across it means either unstaffed windows or night shifts nobody agreed to, and the second one is how good reps quit. Five seats also leave roughly 1,800 spare hours a year — the slack that absorbs leave without reopening a gap.
Is this Tier-1 only or can it handle Tier-2 escalations?
Default: Tier-1 only (first response, routing, simple troubleshooting). Tier-2 (technical escalations) requires more senior reps — tell us during intake and we'll surface candidates with engineering-adjacent background at $7-8/hr.
Can the reps make phone/voice calls?
Yes. We staff reps with US-clear English on the Americas shift, with optional dialer access (RingCentral, Aircall). Voice support has higher cost (chat-first is recommended for the bundle price).
Why $3,168 — is the rate inflated for cross-timezone coverage?
No. Bundle price = exactly 3 × $6/hr × 176 hrs/mo, distributed across timezones. No night-shift premium pricing. Coverage is the union of three regional business-hour windows (Americas, EMEA, APAC) — approximately 16 hours of every 24 hours on weekdays. Not full 24/7.
Who operates Zedtreeo?
Zedtreeo is a remote staffing brand operated by LegelpTech Outsourcing Private Limited (operator ISO 27001:2022-certified operations). Contracts issued by LegelpTech; US administrative presence via Legelp Services LLC (Cheyenne, WY).
Data + claims on this page are anchored to verifiable third-party sources.
- Intercom — Customer Support Benchmarks— Industry CS response-time + coverage benchmarks.
- Gorgias — CS Benchmarks— DTC + SaaS customer-support benchmark research.
- US BLS — Customer Service Reps— US salary + employment outlook for CS roles.
- Robert Half Salary Guide— US in-market salary anchors.
- ISO/IEC 27001:2022— Information-security management certification held by Zedtreeo's operating entity.
Ready to hire your extended-coverage customer support squad?
Get a 3-person shortlist in 48 hours. Free 5-day trial per role. AI-tool screened. No long-term contracts. No recruitment fees.
Operated by LegelpTech Outsourcing Pvt Ltd · operator ISO 27001:2022-certified operations