Outsource call center operations and save $41,600+/yr per seat.
saved per year per agent seat. Replace one $52K US call center seat with a dedicated remote agent at $10,400/year.
Inbound, outbound, customer support, technical support, sales qualification, appointment setting — operated globally by dedicated agents starting at $5/hour. 24/7 follow-the-sun coverage if you scale across 3 agents in different timezones.
What does it cost to outsource a call center to India?
Outsourcing a call center to India via dedicated remote agents costs from $5/hour, equating to about $800/month or $10,400/year per full-time seat. A comparable US in-house call center agent runs $52,000–$58,000 fully loaded — a saving of roughly 80% per seat. Pricing scales with skill tier: inbound CSR ($5–6/hr), bilingual/tech support ($6–8/hr), outbound sales SDR ($7–10/hr). Zedtreeo includes a free 5-day trial and supports 24/7 follow-the-sun coverage across multiple agents.
Where the $41,600/year per seat comes from.
Salary benchmarks reflect 2026 BLS data in major US metros. Net savings of 82% gross / 70%+ net are realistic once you account for management overhead.
| Cost Component | In-House (US) | Zedtreeo Dedicated | Annual Savings |
|---|---|---|---|
| Base wages (US agent, 40 hr/wk) | $36,400 | $10,400 | $36,400 |
| Benefits + payroll taxes (30%) | $10,920 | Included | $10,920 |
| Workstation + headset + phone software | $1,800 | Included | $1,800 |
| Recruitment cost | $2,000 | $0 | $2,000 |
| Training (4 weeks) | $3,600 | $0 | $3,600 |
| Floor allocation / supervision share | $3,000 | $0 | $3,000 |
| Total Year 1 | $57,720 | $10,400 | −$47,320 (82% gross / 70%+ net) |
Six reasons buyers move first.
Agent attrition is your biggest hidden cost
US call center attrition runs 30–45% annually. Each replacement costs ~$5,400. Outsourcing transfers that re-hire risk to the operator — replacements are baked into engagement, not a surprise line item.
24/7 coverage is finally affordable
Three dedicated agents across IST, US-Pacific, and EU timezones cost less than one fully loaded US-only agent on overtime. Follow-the-sun support that used to require a $200K+ operation becomes $30K/year.
English fluency without the US wage
Indian call center agents working US business hours come with near-native English, neutral accents, and CRM training built in. Quality matches US agents in 90% of B2B and B2C contexts — at 18% of the loaded cost.
CRM + telephony stack is portable
Salesforce Service Cloud, HubSpot Service Hub, Zendesk, Intercom, Five9, Talkdesk — dedicated agents come pre-trained on the major stacks. Onboarding to your specific account closes in week 1.
Volume scales without office floor
Scale from 1 to 20 agents in 6 weeks without breaking a lease or moving floors. Pause or trim seasonally without severance exposure or HR documentation overhead.
QA and call recording is standard
Industry-standard QA scorecards, call recording with consent management, CSAT and FCR tracking — included in the engagement, not a $40K/year supervisor add-on.
From brief to first day of work.
Most engagements move from first conversation to a fully onboarded dedicated specialist in under two weeks.
Brief
30-min scoping. Inbound vs outbound, tools, hours. Day 1.
Match
3–5 vetted agents shortlisted. Days 2–5.
Listen
Pre-recorded call samples + live interviews. Days 5–7.
Onboard
Account setup, scripts, knowledge base. Days 7–10.
Scale
Add seats in 48 hours as volume grows.
Tiered by experience, not by tricks.
No recruitment fees, no minimums, no per-task surcharges. Month-to-month.
Operational
Inbound tickets, order status, basic FAQ. 0–2 years agent experience.
- ✓Inbound call handling
- ✓Email + chat support
- ✓CRM updates
- ✓Tier 1 troubleshooting
Mid-Level
Outbound sales qualification, retention calls, complex Tier 2 support. 2–5 years experience.
- ✓Outbound prospecting
- ✓Sales qualification (BANT/MEDDIC)
- ✓Tier 2 technical support
- ✓Retention + win-back
Senior
Team Lead, QA Specialist, Multilingual agent, B2B account success. 5+ years experience.
- ✓Team Lead / floor manager
- ✓QA scorecard ownership
- ✓Multilingual coverage
- ✓B2B account success
Common questions.
If you don't see your question, our team usually replies within 4 hours.
How much does outsourcing a call center actually save?
Is outsourced call center cheaper than building one in-house?
Will customers notice the agents aren't local?
How fast can I get a working call center?
What about 24/7 coverage and follow-the-sun support?
Can outsourced agents handle outbound sales calls?
Do you provide QA and call recording?
What CRM and telephony tools do agents know?
Save $41,600 per seat. Year 1.
Get matched with a dedicated specialist in 48 hours. Free 5-day trial. No contracts. No recruitment fees.