Replacement Policy
Free replacement.
No time limit.
Most providers give you 30 or 90 days. We don’t run a clock. If a hire isn’t working out — in month one or month thirty — we replace them at no recruitment cost, for as long as your engagement runs.
How the protection works
Three moments, one commitment.
During the 5-day trial
Your specialist works real tasks for five business days before you commit anything. If they aren't right, you pay nothing at all — no invoice, no placement fee, no obligation to continue.
After the trial — month 1, month 12, month 30
The replacement guarantee does not expire. There is no 30-day or 90-day cutoff. For as long as your engagement runs, if a hire stops being the right fit we replace them at no recruitment cost.
If your specialist leaves
Continuity is our responsibility, not yours. Your specialist is employed by our operating company — if they move on, sourcing and replacing them is on us, at no additional cost to you.
| Typical provider | Zedtreeo | |
|---|---|---|
| Replacement window | First 30–90 days, often pro-rated | No time limit |
| Replacement cost | New placement fee after the window | No recruitment cost, ever |
| Number of replacements | Usually capped at one | Uncapped |
| Time to shortlist | Restart the hiring process | Typically 48 hours |
Why we can offer this. Your specialist is employed by our operating company, not passed through to you as a contractor — so continuity is our cost to carry, not yours. That structure is also why 94% of placements stay for the life of the engagement, which means the guarantee is rarely called on. See how we vet for what happens before anyone reaches your shortlist.
Replacement FAQs
The questions buyers ask before signing.
No. There is no 30-day or 90-day cutoff. For as long as your engagement runs, if a hire isn't working out we replace them at no recruitment cost. Most providers cap this at 30 to 90 days; we don't.
Nothing. There is no recruitment fee, no re-placement charge, and no setup cost for the incoming specialist. You continue paying the same monthly rate for the seat.
A replacement shortlist typically reaches you within 48 hours of the request, with the new specialist onboarding within about a week. Handover notes, SOPs, and tool access built up by the outgoing specialist stay with the seat.
There is no cap. If the second specialist isn't right either, we keep going. A repeated mismatch usually means the brief needs adjusting, so we'll revisit scope and expectations with you rather than simply sending another profile.
We'll ask, because the reason shapes who we shortlist next — a skills gap, a communication mismatch, and a scope change each call for a different replacement. But the guarantee doesn't depend on the reason meeting some standard.
The outgoing specialist documents open items, and the incoming specialist is briefed on your tools, workflows, and knowledge base before they start. Because the seat is dedicated rather than a shared pool, context stays with the engagement.
Yes — they cover different moments. The trial is your risk-free evaluation before you commit anything. The replacement guarantee is what protects you afterwards, for the entire life of the engagement.
No. Engagements are month-to-month with 15-day notice to change or stop. The replacement guarantee is protection, not a lock-in — you can leave at any time.
Start With a Free 5-Day Trial
Put a vetted specialist on your real work for five days at no cost. If they're not right, you pay nothing — and if it stops working later, we replace them free, with no time limit.