Free Template · Legal
Legal Support KPI Tracker
A tracker for remote legal-support KPIs — matter volume, turnaround, accuracy, deadline adherence, utilization, and fee-earner hours freed.
What's inside
- 6 support KPIs
- Definitions + target direction
- Utilization tracking
- Attorney-hours-freed signal
Format: PDF · 1 page · Free to use and adapt.
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Preview
Inside the template: Support KPIs
Track monthly. Use it to right-size support and prove ROI on delegated work.
Support KPIs
| Metric | Definition | Target direction | Your value |
|---|---|---|---|
| Matter volume | Tasks/matters supported | Stable or up | — |
| Turnaround time | Avg time per task | Down | — |
| Accuracy / rework | % returned for correction | Down | — |
| Deadline adherence | % filings/tasks on time | 100% | — |
| Utilization | Productive vs available hours | 70–85% | — |
| Attorney hours freed | Fee-earner hours redirected | Up | — |
How to use it
Three steps
- Download the PDF (email-gated, free) and open it alongside the work you want to organise.
- Fill the 'your value' or log columns from your own systems for one period first, then track the trend rather than the absolute number.
- Have the responsible person (compliance officer, supervising attorney) review the adapted version before it goes into use — the template is not legal, compliance or medical-billing advice.
Need the person, not just the template?
Hire remote legal support →Paralegals and intake specialists measured on these KPIs.
Legal Support KPI Tracker — FAQs
A tracker for remote legal-support KPIs — matter volume, turnaround, accuracy, deadline adherence, utilization, and fee-earner hours freed. It and covers 6 support KPIs, Definitions + target direction, Utilization tracking, Attorney-hours-freed signal. Format: PDF, one page, free to use and adapt.
Law-firm administrators, managing partners and in-house legal ops leads adding remote paralegals, researchers or intake staff under attorney supervision.
Yes. It is free — we ask for a work email so we can send the download link. It ships as a PDF you can print or copy into your own document; adapt it freely for internal use. It is provided for planning and is not legal, financial, tax or compliance advice.
No. Zedtreeo provides staffing, not legal services. Have qualified counsel review anything you adopt — especially agreements and policies — for your jurisdiction.
Need the People, Not Just the Template?
Zedtreeo places pre-vetted remote staff from $1,056/month with a free 5-day trial — replacement at no cost, no contracts.