24/7 SOC Coverage and 68% Lower MTTR With a Remote Cybersecurity Team
Facing a SOC 2 audit, rising alert volume, and a single-shift security bench that couldn't cover nights or weekends, the firm built a 7-person remote cybersecurity pod that now delivers 24/7 SOC monitoring, incident response, and vulnerability management inside Splunk + CrowdStrike + Vanta.
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At a glance.
What wasn't working.
The firm was operating a single-shift SOC with three analysts covering 9 AM–7 PM ET. Alert volume from CrowdStrike and Splunk was doubling every quarter audit was nine months away, and a weekend ransomware-adjacent incident had just forced the CTO to personally work a 36-hour response window.
Alert volume outran the shift pattern
Average daily alert volume climbed from 640 to 1,900 in 18 months. First-investigation time stretched to 3.5 hours, and 38% of after-hours alerts were being picked up 10+ hours late. The firm's own risk register now listed alert backlog as a standalone top-5 risk item.
SOC 2 audit gaps were concentrating at the controls layer
Pre-audit readiness review identified 42 control gaps — most tied to continuous monitoring evidence, access-review cadence, and incident-response SLAs. Remediating at the existing headcount would have consumed the security team's entire roadmap for eight months.
Local hiring math didn't match the timeline
A mid-level US SOC analyst cost $110K–$155K fully loaded with a 10–14 week hiring cycle. To build a true 24/7 bench the firm needed 5–6 hires — roughly $720K annual payroll before benefits — and the board had locked security budget at 3.8% of ARR.
Our CTO was on-call for weekend incidents because the SOC had no overnight bench. That's not a staffing problem — that's a single point of failure in the security function. the SOC 2 audit was nine months out and the clock was winning.
A pre-vetted Zedtreeo pod.
Zedtreeo deployed a 7-person remote cybersecurity pod within 11 business days. The pod was structured as a follow-the-sun SOC — three shifts of tier-1/tier-2 analysts, a dedicated vulnerability-management lead, and a SOC 2 evidence specialist — all operating inside Splunk, CrowdStrike, Okta, and Vanta with the client's runbooks and escalation chain.
Team Composition Deployed
A follow-the-sun SOC pod sized to hold a 10-minute triage SLA, a 1-hour investigation SLA, and continuous SOC 2 control evidence without waking the internal team.
Tools & AI Stack Deployed
The pod operates inside the client's existing stack — AWS, Splunk, CrowdStrike, Okta, Vanta, and PagerDuty — with internal controls aligned with the SOC 2 framework, signed NDAs, background-verified analysts, and least-privilege provisioning from day one. Delivery runs through the client's existing PagerDuty rotation and Vanta evidence workflow.
How it rolled out.
Week 1 — Kickoff & Clearance
Requirements call, background checks, NDA + DPA, Splunk/CrowdStrike/Okta access provisioning. Shortlisted pod interviewed by CISO in 48 hours.
Weeks 2–4 — Onboarding
5-day free trial on live alert queue. Runbooks imported, PagerDuty rotation configured, Vanta evidence workflow mirrored, first incident response led.
Month 2 — 24/7 Activation
Full follow-the-sun coverage activated. Alert backlog cleared. 42 SOC 2 control gaps closed. First-investigation time drops to 1 hour.
Months 3–6 — Audit Ready
SOC 2 audit passed with zero exceptions. MTTR compressed 68%. 73% cost reduction booked. Pod extended with 1 red-team analyst.
What changed.
Within one quarter, the security function stopped being the weakest operational link and became the audit-ready, always-on function the Series C and the enterprise customer base demanded.
Performance Before → After
Measured improvements across 90 days post-onboarding of the engagement.
Zedtreeo vs in-house hire.
12-Month Cost Breakdown
| Line Item | In-House (US) | Zedtreeo |
|---|---|---|
| Salary + Benefits | $850,000 | $260,000 |
| Recruitment | $48,000 | Included |
| HR & Compliance | $32,000 | Included |
| Tools | $48,000 | Included |
| Total Annual | $978,000 | $260,000 |
In their own words.
The Zedtreeo SOC pod operates to our runbooks, our SLAs, our PagerDuty rotation — same discipline as our internal team, three timezones deep. We passed SOC 2 with zero exceptions, closed the MTTR gap our board was escalating, and our CTO hasn't worked a weekend incident in six months. 73% cheaper was the easy part; the audit result is the headline.
No dead weeks.
The real cost of a hire that does not work out is not the fee — it is the weeks of ramp, context and half-finished work that go with them. Most guarantees refund the money and hand you a new stranger. Three things happen here instead.
A free replacement, with no expiry
Month one or month thirty — if a specialist stops being right for the seat, we replace them at no cost. There is no 30-day or 90-day cutoff and no cap on how many times you can ask.
A fresh 5-day trial, every time
The replacement is not a stranger you are stuck with. You get five working days of real output to evaluate them, free — exactly the same trial you had on the first placement, on every replacement.
Five free days of handover
The outgoing specialist spends five days handing over to the incoming one, at no charge. Open items get documented and context transfers with the work, so you lose days rather than weeks.
This has been standing practice since we started — it is written down here because it was never written down anywhere. Read the full replacement policy
Roles deployed.
Every role included: AI-tool training, HR management, compliance, and replacement guarantee. Starting from $6/hour, fully timezone-matched globally.
Cybersecurity Specialists
SOC analysts, incident response, SIEM engineers specialists. From $800/month.
DevOps & Platform Engineers
AWS/GCP/Azure, CI/CD, IaC, observability, SRE-adjacent specialists.
Remote IT Staff
Tier-1/2/3 support, endpoint, SRE-adjacent, SaaS admin. From $800/month.
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