- Introduction
Fast, friendly support keeps customers happy and loyal. In this case study, Zedtreeo helped a growing e-commerce brand hire remote customer support staff from India — improving response times, lowering costs, and boosting satisfaction.
Client Profile
The client is a fast-scaling online retail company serving customers in the US and UK. Their small internal team couldn’t keep up with rising ticket volume. They needed full-time, reliable customer support agents to handle emails, chats, and calls — affordably.
Challenges Faced
Customers were waiting hours or days for replies.
The in-house team couldn’t provide 24/7 coverage.
Expanding the team locally was expensive and time-consuming.
Solution Implemented
Zedtreeo built a remote customer support team trained in English communication, e-commerce tools, and customer service workflows. The team handled email, chat, and phone support, and worked across multiple time zones to ensure full coverage.
Results and Benefits
- Reduced customer wait time by 55%
- Delivered 24/7 support coverage
- Achieved 92%+ customer satisfaction rating
- Saved 60% compared to in-house hiring
- Scaled team size within one week
Related Remote Roles
- Remote customer support representatives
- Remote live chat agents
- Remote email support staff
- Remote call center agents
- Remote helpdesk support assistants
Conclusion
With Zedtreeo’s help, the client built a fast, friendly, and affordable remote customer support team. The result: happier customers, fewer delays, and a more flexible operation.
* We take our clients’ confidentiality seriously. While we’ve changed their names, the results are real.
