- Introduction
Healthcare teams need reliable support to manage admin, patient coordination, and billing. This case study on managing remote healthcare teams effectively shows how Zedtreeo helped a busy clinic hire virtual healthcare assistants — saving 50% in costs while improving speed and patient service.
Client Profile
The client is a multi-specialty clinic in the US handling over 200 patient interactions daily. Their front desk and billing staff were overloaded. They needed experienced virtual assistants to manage data entry, scheduling, claims, and patient follow-ups.
Challenges Faced
In-house admin and billing teams were overwhelmed.
Delays in scheduling and follow-ups hurt patient satisfaction.
Expanding the team locally was not affordable.
Solution Implemented
Zedtreeo placed trained virtual healthcare assistants skilled in billing, EHR systems, HIPAA compliance, and admin support. They worked full-time from India, supporting the clinic’s front-office and back-office tasks.
Results and Benefits
- Reduced patient response time by 45%
- Improved billing accuracy and claim speed
- Saved 50% in staffing costs
- Increased support capacity during peak hours
- Ensured HIPAA-compliant support
Related Remote Roles
- Virtual medical receptionists
- Remote medical billers
- Virtual medical scribes
- Remote patient coordinators
- Remote healthcare admin staff
Conclusion
With Zedtreeo’s remote operations support staff, the real estate agency streamlined property management, improved communication, and reduced administrative overhead — leading to faster closings and higher client satisfaction.
* We take our clients’ confidentiality seriously. While we’ve changed their names, the results are real.
