- Introduction
Handling billing and insurance coding is tough for any clinic. One growing healthcare group was losing time and money because of claim errors and slow payments. In this case study on managing remote healthcare teams effectively, see how Zedtreeo helped them solve this with remote medical billing and coding staff. As a result, the clinic improved cash flow and avoided costly mistakes.
Client Profile
The client operates a chain of outpatient clinics across the U.S., handling insurance claims, billing, coding, and medical documentation for multiple providers and specialties.
Challenges Faced
Inaccurate coding and incomplete documentation led to denials and delays.
In-house teams couldn’t keep up with claims volume during peak periods.
Delayed submissions impacted cash flow and financial planning.
Staff lacked full knowledge of HIPAA and payer-specific coding rules.
Hiring certified professionals locally was time-consuming and expensive.
Solution Implemented
- ICD-10, CPT, and HCPCS coding
- EHR systems and insurance portals
- HIPAA compliance and RCM best practices
Results and Benefits
- Claim rejections dropped by 40% within 3 months.
- In addition, billing submissions became 55% faster.
- The client saved 80% on staffing compared to local hiring.
- As a result, the billing team followed clear and simple processes.
- They stayed HIPAA-compliant with accurate, well-organized records.
Related Remote Roles
- Remote medical billers and coders
- RCM follow-up specialists
- Remote EHR documentation assistants
- HIPAA-compliant admin staff
Conclusion
With Zedtreeo’s remote medical billing and coding staff, the clinic fixed billing delays and reduced claim errors. In addition, they followed HIPAA rules and submitted clear reports. As a result, the in-house team could focus more on patient care. This allowed the business to save money while improving its workflow.
* We take our clients’ confidentiality seriously. While we’ve changed their names, the results are real.
