Hire L1, L2 & L3 Technical Support Staff Remotely
Trusted remote staffing solutions for businesses. Get expert-level tech support professionals starting at just $5/hour.
Get Free TrialWhy Choose Zedtreeo?
Pre-vetted Professionals
Hire experienced and certified tech support staff with proven expertise.
24/7 Global Support
Round-the-clock staffing to cover multiple time zones and shifts.
Cost-Effective Hiring
Save up to 70% compared to in-house hiring, with flexible models.
Zero Setup Cost
Start hiring without any upfront infrastructure or setup charges.
No Security Deposit
We believe in trust-first hiring – no security or hidden fees required.
No Long-Term Contract
Hire based on your project timeline. Cancel anytime with no penalties.
Our Remote Tech Support Staffing Solutions
L1 Support Staff
First-line support for password resets, email issues, basic troubleshooting, and ticket creation.
L2 Technical Engineers
Advanced diagnostics, system configuration, remote troubleshooting, and application support.
L3 Infrastructure Experts
Backend system specialists with skills in cloud, DevOps, database tuning, and performance optimization.
Why Hire Remote vs. Local?
Remote Staffing
- ✅ Access to a larger talent pool
- ✅ Lower hiring and operational costs
- ✅ Flexible work models & time zone alignment
Local Hiring
- ❌ Higher cost of talent
- ❌ Limited availability in specific skill sets
- ❌ More overhead & infrastructure management
Technologies We Use
Windows Server
Linux / Ubuntu
Active Directory
Azure / AWS / GCP
Office365 / Exchange
Docker / Kubernetes
Pricing Plans
L1 Support
Starting from
$800/month (Part-Time)
$1325/month (Full-Time)
- ✅ Email, Chat & Ticket Support
- ✅ 5 days/week
- ✅ Dedicated Remote Staff
L2 Technical Support
Starting from
$1000/month (Part-Time)
$1600/month (Full-Time)
- ✅ Advanced Troubleshooting
- ✅ System & Network Support
- ✅ 24/7 Shift Availability
L3 Infrastructure Experts
Starting from
$1400/month (Part-Time)
$2000/month (Full-Time)
- ✅ Cloud, DevOps & DB Support
- ✅ SLA-based Delivery
- ✅ Infrastructure & Root Cause Analysis
Why Hire Remote Tech Support Staff from India?
- Large pool of English-speaking tech talent
- Strong IT education and certification culture
- Proven experience with international clients
- Flexible and time zone-friendly
- High-quality service at cost-effective rates
What Our Clients Say
\"Zedtreeo helped us quickly onboard reliable L2 support engineers who’ve been a great asset to our team.\"
— Sarah K., CTO, Fintech USA
\"The flexibility, pricing, and professionalism of Zedtreeo’s remote tech staff is unmatched. Highly recommended!\"
— James R., Director, IT Solutions UK
\"Their L1 and L3 staff saved us time and money while maintaining high-quality support round the clock.\"
— Priya M., Head of Support, SaaS India
How It Works
1. Share Requirements
Tell us about your tech support staffing needs and preferences.
2. Get Matched
Receive profiles of qualified remote support staff for review.
3. Interview & Hire
Interview shortlisted candidates and onboard quickly with our support.